A: You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.
You can also easily make reorders afterwards by clicking the “reorder” button on any of your previously made orders. After clicking the “reorder” button the cart will open and you can change quantities or products.
You can use all the major credit cards. We use Stripe as our card processor. All the transactions are secured by Stripe, we don’t receive or store any details about your card.
Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can’t make the payment, please contact firstname.lastname@example.org to notify us about the problem. We can manage the order manually.
Sign in to your account and go to “my account”. On “my account” you can change all your contact information.
If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact email@example.com
All the products which are shown on our site are available. Order lead time depends on the products and quantities.
We will send you the tracking code of the shipment when the parcel has been sent.
Delivery is free for orders above €120.
If your order is below €120, the shipping cost depends on your delivery address. You can check the shipping cost when viewing your cart.
All our products are sent from our warehouses in Italy and Germany through FedEx and DHL Express.